Terms of Service
These terms govern your use of our services. Please read them carefully before placing an order.
Last updated: April 28, 2026
Acceptance of Terms
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services. These terms apply to all users, including customers, visitors, and others who access or use our services.
About DELICA SF
DELICA SF is a Japanese restaurant located at Ferry Building Marketplace, Shop #45, San Francisco, CA 94111. We offer authentic Japanese cuisine for pickup and delivery through our website and third-party delivery partners.
Our services include online ordering, pickup, delivery coordination, catering, and related food service operations.
Ordering and Payment
Order Placement
- All orders are subject to availability and acceptance by DELICA SF
- We reserve the right to refuse or cancel any order for any reason
- Order confirmations are sent via SMS and/or email
- Special instructions and dietary restrictions are accommodated when possible
Pricing and Payment
- All prices are in US Dollars and include applicable taxes
- Prices are subject to change without notice
- Payment is required at the time of order placement
- We accept major credit cards through secure payment processors
- Payment processing is handled by Square and other third-party providers
Order Accuracy
While we strive for accuracy, you are responsible for reviewing your order before submission. Please contact us immediately if you notice any errors in your order confirmation.
Pickup and Delivery
Pickup Orders
- Pickup times are estimates and may vary based on order volume
- You will receive notification when your order is ready
- Orders not picked up within 30 minutes may be discarded without refund
- Photo ID may be required for order verification
Delivery Services
- Delivery is provided through third-party services (DoorDash, UberEats)
- Delivery terms and conditions are subject to the delivery partner's policies
- DELICA SF is not responsible for delivery delays or issues outside our control
- Delivery fees and tips are handled by the delivery service provider
Cancellations and Refunds
Cancellation Policy
- Orders may be cancelled within 5 minutes of placement for a full refund
- Orders that have begun preparation cannot be cancelled
- We reserve the right to cancel orders due to ingredient availability or other circumstances
- If we cancel your order, you will receive a full refund
Refund Policy
- Refunds are processed to the original payment method within 5-10 business days
- Quality issues must be reported within 24 hours of order receipt
- Refunds for quality issues are at DELICA SF's discretion
- No refunds for orders not picked up within the specified timeframe
Food Safety and Allergies
Allergen Information
- Our kitchen handles common allergens including nuts, soy, eggs, and shellfish
- Cross-contamination may occur despite our best efforts
- Please inform us of allergies, but consume at your own risk
- We cannot guarantee allergen-free preparation
Food Safety
We follow all applicable food safety regulations and maintain proper food handling procedures. However, you consume our food at your own risk. If you experience any food-related illness, please contact us immediately and consult with a healthcare professional.
User Conduct
When using our services, you agree not to:
- Provide false or misleading information
- Use our services for any unlawful purpose
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to our systems
- Use automated systems to place orders (bots, scripts, etc.)
- Abuse our staff or delivery partners
- Attempt to defraud or chargeback legitimate transactions
Intellectual Property
All content on our website, including text, images, logos, recipes, and design elements, is owned by DELICA SF or our licensors and is protected by copyright and trademark laws.
You may not use, copy, reproduce, or distribute any content from our website without written permission, except for personal, non-commercial use in connection with placing orders.
SMS Communications Program
DELICA SF Order Updates
By providing your mobile phone number during checkout, you consent to participate in our SMS communications program and receive text messages from DELICA SF related to your order status and restaurant updates.
Program Description
Our SMS program provides automated notifications about your order status, including order confirmations, preparation updates, ready-for-pickup notifications, and important service announcements.
Message Frequency
Message frequency varies based on your order activity. You may receive 2-5 messages per order, including:
- Order confirmation (1 message per order)
- Order preparation status (1-2 messages per order)
- Ready for pickup notification (1 message per order)
- Occasional promotional offers (up to 2 messages per month, optional)
Message & Data Rates
Message and data rates may apply. Standard text messaging charges from your wireless carrier will apply. Check with your carrier for details about your specific messaging plan rates.
Opt-Out Instructions
You can opt out of SMS communications at any time by:
- Replying "STOP" to any SMS message from us
- Calling us at (415) 834-0344
- Emailing us at shop@delicasf.com
Note: Opting out may affect your ability to receive important order status updates.
Help and Support
For help with SMS communications, text "HELP" to any message from us, or contact our support team:
SMS Support
Phone: (415) 834-0344
Email: shop@delicasf.com
Hours: Monday-Saturday 9:30am-5pm
Additional Communications
Beyond SMS, you may also receive communications via email for:
- Order confirmations and receipts
- Promotional offers and updates (with opt-out available)
- Important service announcements and policy updates
Your personal information is handled according to our Privacy Policy.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DELICA SF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Loss of profits, revenue, or business opportunities
- Food allergic reactions or food-borne illness
- Delays in delivery or service interruptions
- Third-party delivery service issues
- Data loss or security breaches
Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless DELICA SF, its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including attorney fees) arising from your use of our services, violation of these terms, or infringement of any rights of another person or entity.
Dispute Resolution
Governing Law
These terms are governed by the laws of the State of California and the United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in San Francisco, California, except for small claims court matters. You waive any right to participate in class action lawsuits.
Force Majeure
DELICA SF shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government regulations, pandemic-related restrictions, or supplier shortages.
Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.
Changes to Terms
We reserve the right to modify these terms at any time. Material changes will be posted on our website and the "Last updated" date will be revised. Your continued use of our services after changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms periodically.
Contact Information
If you have questions about these Terms of Service, please contact us:
DELICA SF
Ferry Building Marketplace
1 Ferry Building, Shop #45
San Francisco, CA 94111
Phone: (415) 834-0344
Email: shop@delicasf.com
Effective Date
These Terms of Service are effective as of the date last updated above and remain in effect until modified or replaced. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.